Sales Policy - Sold As Is -
At Rogue Salvage, we take pride in offering a curated selection of unique items that add character and charm to any collection. As part of our commitment to transparency and customer satisfaction, please review our sale policy regarding all of our items from handcrafted gifts to vintage, antique, repurposed and salvaged items as they are sold "As Is" and the details pertaining to surface cleaning of vintage/salvaged below:
Condition of Items: All handcrafted, vintage, antique, repurposed and salvaged items sold by Rogue Salvage are sold in "As Is" condition. This means that the items are sold in their current state with any imperfections, wear, or aging that may be present. We strive to provide accurate descriptions and photographs of each item to give you a clear understanding of its condition before making a purchase.
Surface Cleaning Only: All vintage, antique, repurposed and salvaged items sold by Rogue Salvage are typically cleaned on the surface level only. This means that we may gently clean the exterior of an item to remove dust, dirt, or superficial debris. However, we do not perform deep cleaning or restoration that may alter the original patina or integrity of the item.
Understanding Vintage Charm: It's important to understand that vintage, antique, repurposed and salvaged items often possess unique characteristics and signs of age that contribute to their charm and appeal. These may include minor scratches, dents, fading, or other imperfections that reflect the item's history and journey through time. We believe that these imperfections add to the authenticity and allure of each piece.
No Returns or Exchanges: Due to the nature of handcrafted, vintage, antique, repurposed and salvaged items they are sold "As Is," we do not accept returns or exchanges based on changes of mind or dissatisfaction with the item's condition. We encourage customers to carefully review all product descriptions, images, and condition notes before completing a purchase. If you have any questions or concerns about an item, please don't hesitate to contact us for clarification.
Exceptional Customer Service: While we stand behind the authenticity and quality of our vintage items, we are committed to providing exceptional customer service and addressing any issues that may arise. If you believe there has been a significant error in the item's description or if it arrives damaged or misrepresented, please contact us promptly, and we will work with you to find a satisfactory resolution.
Handcrafted Nature: Please note that all our handcrafted gifts are done by skilled artisans. Due to the nature of handmade items, each piece may vary slightly in color, texture, and appearance. Including minor imperfections and which in our mind adds to the unique essence of each piece. We believe these variations add to the charm and individuality of each artwork.
Custom Orders: We welcome custom orders and are happy to work with you to create a personalized piece that meets your preferences. However, please understand that custom orders may require additional time to create and may incur an extra fee, depending on the complexity of the design. Additionally, at certain times we may not be able to accommodate a custom request. Please fill out the contact form to inquire on availability, minimum order quantity and turn around times.
Shipping and Handling: Great care is taken when packaging and shipping each order to ensure it arrives safely at your doorstep. All orders are typically processed and shipped within 1-3 business days. We offer various shipping options, including standard and expedited shipping, with tracking information provided for your convenience. Most items ship via USPS delivery service.
By making a purchase from Rogue Salvage, you agree to abide by the terms outlined in this sale policy regarding all handcrafted, vintage, antique, repurposed and salvaged items are sold "As Is" and surface cleaned only. We appreciate your understanding and support as we continue to curate a collection of distinctive vintage treasures for our valued customers. Thank you for choosing Rogue Salvage for your shopping experience.